Privacy Policy

Last updated: May 24, 2025

Hello! At Young Plumbing and Home Services ("we", "us", "our"), we're committed to protecting your privacy. This policy explains how we collect, use, and look after your personal information when you visit our website (yphservices.co.uk) or use our services. We want this to be clear and easy to understand.

1. What Information We Collect

We might collect a few different types of information from you:

• Information you give us directly: This includes details you provide when you fill out our contact form, use our Quote Builder, or communicate with us by phone or email. This might be your name, email address, phone number, address, and details about your plumbing or home service needs.
• Information from your website use (Cookies & Analytics): Like many websites, we may use cookies (small text files stored on your device) and analytics tools (like Google Analytics) to understand how you use our site. This helps us improve the website and see which pages are popular. This information is often anonymous or pseudonymised and might include your IP address, browser type, pages visited, and time spent on pages.

2. How We Use Your Information

We use your information for a few key reasons:

• To provide our services: This means using your details to respond to your enquiries, provide quotes, schedule jobs, and carry out the plumbing or home services you've requested.
• To communicate with you: We'll use your contact details to send you information about your service, answer your questions, or send updates.
• To improve our website and services: Understanding how you use our site helps us make it better and more user-friendly.
• For legal and safety reasons: Sometimes we might need to use your information to comply with legal obligations or protect our rights.

3. Sharing Your Information

We take your privacy seriously and don't sell your personal information to third parties.

We might share your information in these limited situations:

• With service providers: We might use other companies to help us run our business (e.g., website hosting, email services). They will only have access to the information they need to perform their tasks and are obligated to keep it confidential.
• If required by law: We may disclose your information if legally required to do so, for example, by a court order or to comply with other legal processes.

4. Keeping Your Information Safe

We do our best to protect your personal information from unauthorised access, use, or disclosure. We use various security measures, but please remember that no method of transmission over the internet or electronic storage is 100% secure.

5. How Long We Keep Your Information

We'll only keep your personal information for as long as we need it for the purposes set out in this policy, or as required by law (for example, for tax and accounting purposes).

6. Your Rights (UK GDPR)

Under UK data protection law (including GDPR), you have rights over your personal information. These include:

• The right to access: You can ask for a copy of the information we hold about you.
• The right to rectification: You can ask us to correct any inaccurate information.
• The right to erasure (to be forgotten): You can ask us to delete your information in certain circumstances.
• The right to restrict processing: You can ask us to limit how we use your information in certain circumstances.
• The right to data portability: You can ask for your information in a portable format.
• The right to object: You can object to us using your information for certain purposes (like direct marketing).

If you want to exercise any of these rights, please get in touch using the contact details below.

7. Cookies

Our website may use cookies to enhance your experience. You can usually set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of our website might not function properly.

[Optional: You might want to add a more detailed cookie section or link to a separate Cookie Policy if you use many different types of cookies.]

8. Links to Other Websites

Our website might contain links to other websites. If you click on a third-party link, you'll be directed to their site. We strongly advise you to review the Privacy Policy of every site you visit, as we have no control over and assume no responsibility for the content or privacy practices of any third-party sites.

9. Changes to This Privacy Policy

We might update this Privacy Policy from time to time. We'll let you know about any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically for any changes.

10. How to Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please don't hesitate to get in touch:

Young Plumbing and Home Services
Email: enquiries@yphservices.co.uk
Phone: 07356 230120
Address: 6 Ash Tree Close, Radyr, Cardiff, CF15 8RX

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).